FAQs

General Questions

What materials are used in your jewellery?
Our jewellery is crafted from high-quality materials, including 18K gold, sterling silver, and genuine gemstones. Each piece is designed to last while maintaining its beauty.

Do you offer customization services?
Yes, we provide bespoke jewellery services. You can discuss your design ideas with our team for a unique creation.

How do I determine my ring size?
We offer a printable ring size guide on our website. Alternatively, you can visit a local jeweller for professional sizing.

Order & Shipping

How long does shipping take?
Delivery times vary depending on your location. Most orders are processed within 3-5 business days, with shipping times ranging from 2-10 business days.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

Can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original condition.

How do I initiate a return?
Visit our Returns Center at rwfinejewellery.com to start the process.

Do you offer exchanges?
Yes, exchanges are available for eligible items. Contact our customer service for assistance.

Care & Maintenance

How should I care for my jewellery?
To maintain its shine, store your jewellery in a dry place, avoid contact with chemicals, and clean it with a soft cloth.

Can I wear my jewellery daily?
Our pieces are designed for durability, but we recommend removing them during strenuous activities to prevent damage.

Do you provide repair services?
Yes, we offer repairs for eligible items. Contact our team for more details.

Payment & Security

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, we use encrypted payment gateways to ensure your data is protected.

For more details, visit rwfinejewellery.com.